EARTH HOME CLEANING
Terms and Conditions
WHO: Earth Home Cleaning is an independent, locally owned, and operated cleaning company. Our employees are fully bonded and insured. We carry full liability, workman’s compensation insurance, and all payroll taxes are paid through the local Earth Home Cleaning office as staff of the company.
OFFICE HOURS: Our office is open M-F 8 AM to 5 PM. Voicemail is available after hours.
EQUIPMENT AND SUPPLIES: We provide all of the equipment and supplies to clean your home.
COMMUNICATION: It is very important that you call us if you have questions or concerns about your cleaning service. We take great pride in our cleaning service and will make every reasonable effort to provide you with a highly professional cleaning service. One thing that really helps us provide you with a better cleaning service is your ongoing feedback. Please fill out your scorecard after every visit to help us continually improve the quality of the service you receive. If you are unhappy for any reason with our cleaning services provided, please let us know so we can return to correct any unsatisfactory work for no additional cost. We do not give refunds for this service.
ARRIVAL TIME: Our team cleans from 9 AM to 5 PM. Occasionally they may need to stay past 5 PM to finish the job. We can not guarantee an exact time for your visit due to the nature of our business and changing schedules. If you need an estimated window of time you may call or email the day before your scheduled visit. No arrival time is implied or ever guaranteed. We will do our best to accommodate requests, but they are treated as requests only and we have no way to guarantee your exact service time.
PREPARING FOR US TO ARRIVE: We realize life is busy and is never perfect. We ask that you prepare your living space the night before your cleaning day by doing a general picking-up of all personal items; however, we also offer our Sanity Saver as an add-on if you ever need help with pickup of clothing/toys, dishes, excess counter clutter, and folding laundry.
CUSTOMER PORTAL: Upon signing-up for our cleaning services you will receive an emailed invite to your customer portal. This is a great way to update notifications and reminders, see upcoming scheduled visits, past invoices and more.
24 HOUR CANCELLATION/RESCHEDULE: Cancellations or reschedule requests require a 24 hour advance notice to avoid a 50% cancellation fee. Please consider how late cancellations may negatively impact your cleaner’s earning potential for the day. Without enough notice, it’s difficult for us to find a replacement cleaning. Don’t worry, we know things happen sometimes so we do give you 1 free complimentary pass each year where we will waive that fee (because we know that “life happens.”)
RESCHEDULING ON OUR END: Earth Home Cleaning is closed on the following holidays. If your scheduled cleaning falls on one of these holidays, we will reach out and find the best possible alternative date available to move your normal cleaning to. We also close when Boise Schools close for a “Snow Day” or if ACHD has issued a travel advisory. We take the safety of our team very seriously. In the event that we have a “Snow Day” you will receive a notification text/email and we will reach out to get everyone rescheduled as quickly as possible. Sometimes this is the same day, and sometimes in the event of a lengthy winter weather event, this may be up to several days long. We will get your cleaning taken care of as quickly as possible.
Earth Home Cleaning’s Holiday Schedule
-New Year’s Day (01/01)
-Memorial Day (05/27)
-Independence Day (07/04)
-Labor Day (09/02)
-Thanksgiving Day (varies)
-Black Friday (varies)
-Christmas Eve (12/24)
-Christmas Day (12/25)
ACCESSIBILITY AND LOCK-OUT: Please ensure we have full access to your home on the day of your scheduled cleaning (this includes access to running water and electricity, being able to complete the job without interruption from other service providers in the home, and beloved pets are not in the way of the cleaning, etc.) In the event we arrive for your scheduled cleaning and find ourselves unable to access your home or are unable to clean, there will be a 50% fee for the time blocked off and travel. The arrival time is an estimated time or time range. This fee cannot be waived, so if there is any concern or potential for this happening, please make the necessary arrangements so that our team can enter consistently.
PAYMENT: Payment is due at the time of services. We accept all major credit/debit cards. Checks and cash are only accepted on a case by case basis in special circumstances. We require all clients to have a valid credit card on file at all times. Credit cards on file will be charged within 48 business hours after each cleaning.
UNCONTROLLABLE EVENTS: Sometimes life just happens, and unpredictable circumstances such as inclement/dangerous weather, vehicle accidents on the road, or health emergencies may lead to last-minute rescheduling. We always try our hardest to avoid any inconvenience to our clients.
RIGHT TO REFUSE SERVICE: We reserve the right to refuse service for any reason. Some reasons include: property or condition of the home is not as described by client, cleaning job requested not as described by client, the cleaning needed is outside of our scope of work that our team is trained for, the cleaners feeling uncomfortable with the job site, client or pets. Please keep aggressive or overly friendly pets in a safe area. In the event that we refused services for any reason, our team would leave the property and someone from our office would call and notify you of the change as soon as possible.
NON-SOLICITATION: We DO NOT allow clients to engage in a direct working relationship with any employee of Earth Home Cleaning. The solicitation of Earth Home Cleaning employee(s) for a client’s private hire will result in termination of service(s) and the client will be required to pay a hiring fee of $2,500 for hiring an employee.
PHOTOGRAPHY: Our cleaning professionals take photos at each Initial Cleaning and occasionally during maintenance visits to document our cleaning progress for quality purposes and these are also used on social media to help share our skills with the world. Please let us know if you do not wish to have pictures of your home posted on social media.
DAMAGES & BREAKAGE: Occasionally, small items will be knocked off a shelf when dusting, etc… We will provide a credit for future services for incidental damages up to $500. Above that, you will need to file a claim with your homeowners’ insurance for damages caused by the routine nature of the cleaning. Damages due to negligence or malpractice on our part will be handled by our insurance provider. By using our services you agree to our term of service.
SAFETY: Insurance and safety issues prohibit our teams from moving heavy or dangerous objects or standing on furniture. We also prohibit our staff from handling biohazards including pet or human fluids, rodent feces, mold, etc. We also are only able to use up to a 3 step ladder in your home to clean. That does limit our ability to clean some spaces, but we have extension poles that help us reach most places in our home.
GUNS/WEAPONS: Please store any and all weapons in an area of the home our team is NOT responsible for cleaning. At Earth Home Eco Cleaning, safety is our #1 concern therefore will not clean an area where a gun/weapon has been found and you will be notified.
SECURITY ALARMS: If your home has a security alarm, please ensure that it is turned off on the day of your scheduled clean. You may also provide us with the code and steps necessary to turn off your alarm. We will reset the alarm when we leave. However, we will not be held responsible for alarms set off by mistake.
CANCELING YOUR SERVICE: It is agreed that this is an at-will relationship and no contract term is implied. Services may be canceled at any time and no contract is implied. To avoid cancellation fees, please adhere to our 24 hour cancellation policy.